Online Sales Policy

Online Sales & Pricing Policy

Lavish Bridal and Prom Boutique is a full-service specialty retailer operating a brick-and-mortar boutique where personalized service, expert guidance, and exceptional care define every client experience. Online purchases are accepted as a convenience to our clients and are governed by the terms outlined below.

When you place an order through our website, you may expect the same professionalism, integrity, and attention to detail that distinguish our in-store service, even though the experience is conducted remotely.

Order Processing & Client Communication

Upon receipt of your online order:

• A member of our team will personally contact you to confirm key order details.
  
  

• We will take reasonable and commercially appropriate steps to:
  
  

• Confirm availability and anticipated delivery timelines
  
  

• Verify sizing based on the designer’s official measurement specifications
  
  

• Confirm your wear date to ensure timely fulfillment whenever possible
  
  

While delivery dates are estimated in good faith, all ship dates remain subject to designer production schedules, carrier performance, and circumstances beyond our reasonable control.

Returns, Credits & Order Accuracy

Lavish stands behind the accuracy of every order we ship.

• If we ship an item that is incorrect in style, color, or size, we will accept a return and issue a full store credit.
  
  

• In the unlikely event that unforeseen circumstances prevent your order from arriving in time for your confirmed wear date, you will be notified promptly and issued a store credit less a 20% restocking fee, valid for one (1) year from the date of issuance.
  
  

Due to the special-order nature of designer gowns and formalwear, all online sales are final, except as expressly stated above. No returns, refunds, or credits will be issued for reasons including, but not limited to, fit preference, change of mind, event cancellation, or dissatisfaction unrelated to a shipping or fulfillment error on our part.

Designer Pricing, Authenticity & MSRP Compliance

All prices displayed on our website reflect the Designer’s Suggested Retail Price (MSRP). The designers we represent strictly prohibit authorized retailers from advertising their collections online below MSRP.

Any website offering an identical item—same designer, style, color, and size—at a lower advertised price is not selling an authentic designer product. Such items are counterfeit or unauthorized reproductions and are not affiliated with Lavish Bridal and Prom Boutique or the designer.

Website Pricing Accuracy

We make every reasonable effort to ensure that all website pricing is accurate and current. However, pricing, availability, and product details are subject to change without notice due to designer updates or inadvertent errors. Lavish reserves the right to correct such errors and to cancel or modify orders affected by them, with prompt notice to the client.

In-Store vs. Online Pricing

Pricing in our physical boutique may differ from online pricing. Online pricing reflects the convenience of direct website purchasing and does not include the extended in-store consultation services provided during in-person appointments.

 

---

 

Questions & Client Support

If you have any questions regarding this policy or your purchase, we welcome you to contact us during store hours so that we may assist you personally and thoughtfully.

Thank you for choosing Lavish Bridal and Prom Boutique. We are honored to serve you and remain committed to delivering an experience defined by authenticity, expertise, and uncompromising integrity.